We are a little over a month into the 2018 licensure renewal cycle, and nearly half of our licensees have successfully renewed. With the other half of our licensees still needing to renew, we at DC Health wanted to send out a friendly reminder that all licenses are set to expire on December 31, 2018, as well as respond to some frequently asked questions we've received.
We are sending this information to ALL licensees, regardless of whether you have renewed or not, as we believe the information will still be useful. If you are not sure of the status of your renewal application, you can go online and lookup your license HERE (NOTE: Due to a high volume of users submitting renewal applications, there is a delay in updating this licensure lookup. Please allow for at least twenty four (24) hours for the system to update following renewal of a license.).
Several users have stated they are unable to upload proof of having completed their CE. Our IT department has identified certain issues with document uploads on browsers OTHER than Google Chrome or Firefox. If you are not using the most up to date versions of Google Chrome or Firefox, first try uploading your CE document using these web browsers. If you continue to have upload issues even after using Chrome or Firefox, you can still submit your renewal application by selecting the "I will have completed my CE by December 31, 2018" option in the CE category of the renewal application. By selecting this, you can skip the document uploads and proceed with the rest of your application so you may renew your license on time. Once the license is renewed, you will need to return to the system and upload the documents before the December 31, 2018 deadline.
We realize users may still have issues with uploading documents even after they've renewed, and we are actively working to resolve this issue. If you are experiencing such an issue, please submit a "case" to our Customer Support site HERE. We will update our licensees as more information becomes available.
All licensees who submit a renewal application will receive a confirmation email that either states your license has been approved, and include a digital copy of your new license, or that your renewal application has been sent to staff for further review. (Note: Users who place their license in Inactive Status will not receive a digital license.)
For users who've not received any such email, you should log back into the system and check to ensure you entered the correct email address as any typos will result in the confirmation email not being sent to you correctly. Licensees should also check their spam filters to ensure the confirmation email did not accidentally go to their spam or trash folders.
If you've checked all of the above, but still have not received either a confirmation email or a copy of your license, you should submit a "case" to our Customer Support site HERE. Our IT department is reviewing any and all reported errors, and we will update our licensees as more information becomes available.
When licensees first log in to renew their license, they will see every license they have with DC Health that is eligible for renewal. If a licensee does not see a license they believe they actively hold (e.g., controlled substance registration), they should check to ensure said license is in "Active" status. Licensees can check the status of their existing license via our online licensure lookup HERE.
If a Licensee has confirmed they hold an active license, but it still isn't showing up in their renewal application, they should submit a "case" to our Customer Support site HERE. Our IT department is reviewing any and all reported errors, and we will update our licensees as more information becomes available.
The renewal system will only accept Visa or Mastercard credit cards for payment. Please ensure you entered the correct information for your payment. Once the payment has been received, a receipt will be sent to the email of record.
If you are using a Visa or Mastercard, but are still having issues, you should submit a "case" to our Customer Support site HERE. Our IT department is reviewing any and all reported errors, and we will update our licensees as more information becomes available.
Prescription Drug Monitoring Program (PDMP)
In addition to the above, DC Health wants to remind everyone of the benefits of the Prescription Drug Monitoring Program (PDMP). For those who may not know, the PDMP aims to improve the District's ability to identify and reduce diversion of prescription drugs in an efficient and cost effective manner. To accomplish this goal, DC Health strongly encourages all practitioners to register with the PDMP. Licensees can learn more about the PDMP, as well as how to register, by visiting https://dchealth.dc.gov/vi/service/prescription-drug-monitoring-program.
DC Health is committed to ensuring all licensees are able to renew their license(s) prior to the December 31, 2018 deadline. Any licensees who are having issues with their license renewal are encouraged to submit a "case" to our Customer Support site HERE. We ask for everyone's patience as we work through the log of Customer Support "Cases" on a first come, first serve basis.
In the meantime, licensees should check both our website and their emails for further information related to the renewals.
Frank B. Meyers
Health Regulation & Licensing Administration (HRLA)
Board of Medicine | Board of Chiropractic